TMS Health Partners

  • Medical Front Office Coordinator

    Job Locations US-CA-Roseville
    Job ID 2018-1043
    # of Openings
    1
    Category
    Front Office
  • Overview

    Working in a high-call volume medical office, the Front Desk / Patient Care Coordinator provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder. The candidate in this role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the front desk process from check in to check out.

    Responsibilities

    • Greets patients as they arrive and leave the office.
    • Collect Co-insurance/Co-pays from patients.
    • Process Credit card payments and credits.
    • Accurately maintain schedules, patients and insurance information.
    • Answer multiple phone lines and respond to email inquiries from prospective patients.
    • Possess thorough knowledge of each physician’s services, requirements, and approaches.
    • Communicate and apply knowledge to match potential patients with the appropriate physician.
    • Book and schedule patient appointments
    • Scan medical documents in to Electronic Medical Records software.
    • Provides general administrative support including faxing, copying and scanning for physicians and other office personnel as needed.
    • Cross train in other departments as needed.
    • Adheres to all HIPAA and confidentiality requirements.
    • Other assignments as needed by department supervisor

    Qualifications

    • Ability to deliver superior customer service to all potential patients. Strong customer service skills and exceptional phone presence are a must.
    • Experience working front desk in medical office required.
    • Proficient with Microsoft Word and Excel, strong computer and data entry skills required.
    • Excellent written, verbal and follow up skills required.
    • Ability to interact with potential patients, clinic staff, physicians and departments in a professional manner.
    • Ability to multi-task with high degree of attention to detail and bring tasks to completion.
    • Must maintain professional appearance and demeanor and interface well with patients in a mental-health setting.
    • Must respect and adhere to office guidelines and use good judgment regarding patient confidentiality.
    • Minimum two years’ experience in a medical office environment/call center is preferred.
    • Punctual, reliable and flexible.

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